Last updated: July 4, 2026
These Terms of Service (“Terms”) govern your use of the website egrocery.asia (the “Website”) and all wholesale and export services provided by Asia Grocery Co., Ltd (“Asia Grocery”, “we”, “us”), a company incorporated in Vietnam with its office at C2.04 Level 2, The Symphony-Midtown Building, Street 15, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam. By using this Website or placing an inquiry, you agree to these Terms.
1. Business Use Only
Our Website and services are intended exclusively for business customers (B2B) — importers, distributors, and wholesalers. By using the Website you represent and warrant that you act on behalf of a legally established business entity engaged in lawful commercial activity, and that all information you provide to us is true, accurate, and kept up to date.
2. Products and Brands
We supply genuine fast-moving consumer goods (FMCG) sourced from manufacturers and authorized suppliers in Vietnam. All product names, brand names, and logos displayed on this Website are trademarks of their respective owners and are shown solely to identify the products we supply. The display of any trademark does not imply endorsement of Asia Grocery by, or any affiliation with, the trademark owner. Product packaging, labeling, and specifications may vary by production batch and destination market.
3. Quotations and Orders
- Product listings on this Website are an invitation to inquire, not a binding offer. Prices are not displayed publicly; wholesale export prices are provided by quotation.
- Quotations are valid for the period stated on the quotation and may be revised if raw material costs, exchange rates, or freight rates change before order confirmation.
- An order becomes binding only when confirmed in writing by Asia Grocery (proforma invoice or sales contract) and, where applicable, upon receipt of the agreed deposit.
4. Prices and Payment
- Unless otherwise agreed in writing, prices are quoted in US Dollars (USD) and exclude import duties, taxes, and charges levied in the destination country, which are the buyer’s responsibility.
- Standard payment terms: 50% deposit upon order confirmation, balance payable before shipment, unless otherwise agreed in the sales contract.
- Accepted payment methods: telegraphic transfer (T/T) and letter of credit (L/C). Bank details are stated only on our official proforma invoice — please verify by phone before transferring funds.
5. Delivery and Incoterms
- Deliveries are made in accordance with Incoterms® 2020. We commonly ship FOB (Free On Board) and CIF (Cost, Insurance and Freight); other terms are available by agreement.
- Risk and title pass to the buyer in accordance with the agreed Incoterm. Lead times stated on quotations are estimates made in good faith.
- Minimum order quantity is generally one 20-foot container; mixed consolidation of brands and categories within one container is our specialty.
6. Export Documentation
We provide standard export documents with each shipment, including commercial invoice, packing list, and bill of lading, and — where applicable and agreed — certificate of origin (CO), quality certificates (CQ), and health or phytosanitary certificates. Requirements specific to the destination market must be communicated at the inquiry stage.
7. Inspection and Claims
The buyer must inspect the goods promptly upon receipt. Claims regarding quantity or visible defects must be notified in writing within the period stated in the sales contract, supported by photographs and inspection reports. Our liability for accepted claims is limited to replacement of the affected goods or refund of their invoice value.
8. Acceptable Use of the Website
You agree not to interfere with the proper operation of the Website; not to decompile, reverse engineer, or copy the Website or its databases; not to harvest data, product listings, or images for the purpose of building a competing database; and not to transmit any material that may damage or intercept the Website or its infrastructure.
9. Intellectual Property
All editorial content of this Website (texts, graphics, photographs, layout, and design), except third-party trademarks and materials, is the property of Asia Grocery Co., Ltd. Reproduction or representation, in whole or in part, without our prior written consent is prohibited.
10. Disclaimers and Limitation of Liability
The Website is provided “as is”. While we keep its content up to date, we do not warrant that it is error-free or uninterrupted. To the maximum extent permitted by law, Asia Grocery shall not be liable for indirect or consequential damages, including loss of profit, arising from the use of the Website or from any transaction, beyond the invoice value of the goods concerned.
11. Force Majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, epidemics, war, strikes, port congestion, or changes in export/import regulations. Affected obligations are suspended for the duration of the event.
12. Governing Law and Disputes
These Terms and all sales contracts are governed by the laws of the Socialist Republic of Vietnam, unless otherwise agreed in the sales contract. The parties shall first attempt to resolve any dispute amicably through negotiation. Failing settlement, disputes shall be submitted to the competent courts of Vietnam or, where agreed in the sales contract, to arbitration in Vietnam.
13. Changes to These Terms
We may update these Terms from time to time. The version published on this page at the date of your inquiry applies to that transaction. Please review this page periodically.
14. Contact
Asia Grocery Co., Ltd — C2.04 Level 2, The Symphony-Midtown Building, Street 15, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam.
Email: contact@egrocery.asia — Tel/WhatsApp/WeChat: +84 909 046 308.