Last updated: July 4, 2026
Asia Grocery Co., Ltd (“Asia Grocery”, “we”, “us”) respects your privacy. This Privacy Policy explains what information we collect through the website egrocery.asia, how we use and protect it, and the rights you have. We process personal data in accordance with applicable law, including Vietnam’s Decree No. 13/2023/ND-CP on Personal Data Protection and, for customers in the European Economic Area, the General Data Protection Regulation (GDPR).
1. Who We Are
Asia Grocery Co., Ltd is a wholesaler and exporter of fast-moving consumer goods, with its office at C2.04 Level 2, The Symphony-Midtown Building, Street 15, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam. For all privacy matters, contact contact@egrocery.asia.
2. Information We Collect
- Contact information — name, email address, phone/WhatsApp number, submitted when you send an inquiry through our contact form, email, or messaging apps.
- Business information — company name, business address, destination market, and order requirements provided during quotation and partnership discussions.
- Usage data — non-identifying technical data such as pages visited, referring site, browser type, and approximate location, collected through cookies and similar technologies.
We do not knowingly collect data from consumers or from persons under 18; our services are addressed to businesses only.
3. How We Use Your Information
- To respond to inquiries and provide quotations, catalogs, and product information;
- To negotiate, conclude, and perform export sales contracts (including shipping and payment processing);
- To maintain our business records and comply with tax, customs, and other legal obligations;
- To improve our website, products, and services;
- With your consent, to send occasional product updates — you may opt out at any time.
4. Legal Bases
We process personal data on the following bases: performance of a contract or pre-contract steps taken at your request (quotations, orders); compliance with legal obligations (accounting, customs); our legitimate interest in operating and securing a business website; and consent, where required (e.g., marketing communications).
5. Cookies and Analytics
Our website uses strictly necessary cookies for its operation (e.g., caching, security) and may use analytics cookies to understand aggregate visitor behavior. You can control or delete cookies through your browser settings; the website remains usable with cookies disabled, though some features may be limited.
6. Sharing of Information
We do not sell, trade, or rent personal information. We share data only with: (a) service providers engaged in performing your order — such as freight forwarders, shipping lines, banks, and inspection agencies — to the extent necessary for fulfillment; (b) our IT and hosting providers under confidentiality obligations; and (c) public authorities where required by law (e.g., customs declarations).
7. International Transfers
As an export business serving customers in 50+ countries, contract and shipping data necessarily moves across borders (for example, to your country’s port authorities and banks). We transfer only what is required for the transaction and require recipients to protect the data appropriately.
8. Data Retention
Inquiry data is kept for as long as needed to handle your request and maintain our business relationship. Transaction documents are retained for the periods required by Vietnamese accounting, tax, and customs law, after which they are deleted or anonymized.
9. Your Rights
Subject to applicable law, you have the right to access, correct, or delete your personal data; to withdraw consent; to restrict or object to processing; and to receive a copy of data you provided. To exercise these rights, email contact@egrocery.asia. We respond within the time limits prescribed by applicable law. You also have the right to lodge a complaint with your local data protection authority.
10. Data Security
We apply appropriate technical and organizational measures — including HTTPS encryption, access controls, and regular software updates — to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.
11. Third-Party Services and API Integrations
- Pinterest (“AG Export Auto-Poster”) — our Pinterest integration accesses only our own company Pinterest boards for automated posting of our product content. It does not collect, store, or process any personal data of third-party users.
- Embedded content — pages may embed YouTube videos and Google Maps. These services may set their own cookies when you interact with the embedded content, governed by their respective privacy policies.
- Messaging links — WhatsApp/WeChat buttons open the respective app; any conversation is governed by that platform’s privacy policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates the current version. Material changes will be highlighted on this page.
13. Contact Us
Asia Grocery Co., Ltd — C2.04 Level 2, The Symphony-Midtown Building, Street 15, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam.
Email: contact@egrocery.asia — Tel/WhatsApp/WeChat: +84 909 046 308.